Selected Work
The work. Most of
it is invisible by design.
The best ops work is the kind nobody notices. This is the second-best stuff — the projects with enough of a paper trail to write about.
DesignOps
70+designers served
REI · 2022–2023
Building DesignOps From the Ground Up at REI
First DesignOps hire at REI. Built the function, the systems, and a playbook adopted by 5+ teams.
DesignOpsOrg DesignTooling
AI & DesignOps
1K+users governed
Mayo Clinic · 2024–Present
Enterprise Figma Governance for 1,000+ Users
Security protocols, access models, reusable standards, and AI-assisted automation cutting overhead 25%.
AI & AutomationDesignOpsGovernance
AI & Automation
80%response in 24hrs
Mayo Clinic · 2024
Automating Annual Device Reviews with Power Automate & Adaptive Cards
Replaced manual outreach with a self-service flow — adaptive cards in Teams, auto-updated tracking, and human-in-the-loop escalation for a 70-person team.
AI & AutomationProcess DesignOps
Team Culture
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Mayo Clinic · 2024
The Moss Art Project — Building Team Culture Through Creative Investment
Placeholder — Tova to provide case study details.
Team CultureGrant WritingLeadership
Four down, several more fermenting. Check back.