Systems thinker.
Human first.
I'm a strategy and operations leader with a background in design — which means I know what it actually takes to do the work, and I build systems that serve the people doing it. Not systems that serve the systems.
My career has been one long exercise in finding the messy middle — the work that isn't quite design, isn't quite program management, but makes both possible. I've done it at Mayo Clinic, REI, and Microsoft.
I live in the Pacific Northwest, which means I think about systems the way forests do: resilient, interconnected, and unhurried about proving themselves. When I'm not untangling enterprise knots at Mayo Clinic, I'm building a SaaS platform for Jewish congregations — because operational pain points don't stop at the office door.
AI is woven into most of what I do now. Not as a thing I talk about, but as a thing I use — to build workflows, ship products faster, and help teams understand what's actually possible.
The Journey
Ten years of showing up to fix things nobody had time to fix.
Lead Experience Design Operations Manager
Leading operations for a 55-person distributed design org. Architecting enterprise Figma governance for 1,000+ users, building AI and automation workflows (25% overhead reduction), co-leading the AI in XD working group.
Prosci Certified Change Practitioner
Sr. UX Design & Operations Manager
Directed strategy and execution for a knowledge management platform serving 300+ global stakeholders. Led development and secure enterprise launch of an internal AI agent. Managed 40+ feature roadmap.
Sr. UX Program Manager, Design Operations
Built REI's first DesignOps function from the ground up for a 70+ person design org. Created the Listening Tour Playbook, adopted by 5+ cross-functional teams.
Web UX Manager
Led UX strategy and research for Microsoft's external web properties — Corporate Social Responsibility, Online Safety, Nonprofits, Accessibility.
Accessibility in Action
UX Program Manager & Strategist
Supported multiple internal digital platforms for a global government affairs community of 300+ users. Managed multi-million dollar budgets and cross-functional timelines.
UX Design Certificate
Outdoor industry — operations & leadership
Different vocabulary, same job: get a team and a complicated plan through difficult terrain on a finite resource budget. The mess-handling, decision-under-uncertainty, and lead-without-authority muscles I rely on at Mayo got built here.