Systems thinker.
Human first.
I'm a strategy and operations leader with a background in design — which means I know what it actually takes to do the work, and I build systems that serve the people doing it. Not systems that serve the systems.
My career has been one long exercise in finding the messy middle — the work that isn't quite design, isn't quite program management, but makes both possible. I've done it at Mayo Clinic, REI, and Microsoft.
I live in the Pacific Northwest, which means I think about systems the way forests do: resilient, interconnected, and unhurried about proving themselves. When I'm not untangling enterprise knots at Mayo Clinic, I'm building a SaaS platform for Jewish congregations — because operational pain points don't stop at the office door.
AI is woven into most of what I do now. Not as a thing I talk about, but as a thing I use — to build workflows, ship products faster, and help teams understand what's actually possible.
"My best work is invisible. The systems that hum along quietly, the processes nobody complains about — that's the good stuff."
The Journey
Ten years of showing up to fix things nobody had time to fix.
Lead Experience Design Operations Manager
Leading operations for a 55-person distributed design org. Architecting enterprise Figma governance for 1,000+ users, building AI and automation workflows (25% overhead reduction), co-leading the AI in XD working group.
Sr. UX Design & Operations Manager
Directed strategy and execution for a knowledge management platform serving 300+ global stakeholders. Led development and secure enterprise launch of an internal AI agent. Managed 40+ feature roadmap.
Sr. UX Program Manager, Design Operations
Built REI's first DesignOps function from the ground up for a 70+ person design org. Created the Listening Tour Playbook, adopted by 5+ cross-functional teams.
Web UX Manager
Led UX strategy and research for Microsoft's external web properties — Corporate Social Responsibility, Online Safety, Nonprofits, Accessibility.
UX Program Manager & Strategist
Supported multiple internal digital platforms for a global government affairs community of 300+ users. Managed multi-million dollar budgets and cross-functional timelines.