About

Systems thinker.
Human first.

I'm a strategy and operations leader with a background in design — which means I know what it actually takes to do the work, and I build systems that serve the people doing it. Not systems that serve the systems.

My career has been one long exercise in finding the messy middle — the work that isn't quite design, isn't quite program management, but makes both possible. I've done it at Mayo Clinic, REI, and Microsoft.

I live in the Pacific Northwest, which means I think about systems the way forests do: resilient, interconnected, and unhurried about proving themselves. When I'm not untangling enterprise knots at Mayo Clinic, I'm building a SaaS platform for Jewish congregations — because operational pain points don't stop at the office door.

AI is woven into most of what I do now. Not as a thing I talk about, but as a thing I use — to build workflows, ship products faster, and help teams understand what's actually possible.

"My best work is invisible. The systems that hum along quietly, the processes nobody complains about — that's the good stuff."

Mayo Clinic
Lead Design Operations Manager
2024–Now
REI
Sr. UX Program Manager, DesignOps
2022–2023
Microsoft
Design Ops & UX Strategy
2019–2024
Modern Synagogue SaaS
Founder & Product Lead
Current
Right now Lead Design Ops · Mayo Clinic Pacific Northwest Building SaaS for congregations

The Journey

Ten years of showing up to fix things nobody had time to fix.

2024–PresentRochester, MN

Lead Experience Design Operations Manager

Mayo Clinic — Center for Digital Health

Leading operations for a 55-person distributed design org. Architecting enterprise Figma governance for 1,000+ users, building AI and automation workflows (25% overhead reduction), co-leading the AI in XD working group.

2022–2024Remote

Sr. UX Design & Operations Manager

Microsoft (via Consultancy)

Directed strategy and execution for a knowledge management platform serving 300+ global stakeholders. Led development and secure enterprise launch of an internal AI agent. Managed 40+ feature roadmap.

2022–2023Seattle, WA

Sr. UX Program Manager, Design Operations

REI

Built REI's first DesignOps function from the ground up for a 70+ person design org. Created the Listening Tour Playbook, adopted by 5+ cross-functional teams.

2021–2022Redmond, WA

Web UX Manager

Microsoft (via Consultancy)

Led UX strategy and research for Microsoft's external web properties — Corporate Social Responsibility, Online Safety, Nonprofits, Accessibility.

2019–2021Redmond, WA

UX Program Manager & Strategist

Microsoft (via Consultancy)

Supported multiple internal digital platforms for a global government affairs community of 300+ users. Managed multi-million dollar budgets and cross-functional timelines.

Skills & Tools

Core Disciplines

Strategy & OperationsBusiness OperationsProcess DesignChange ManagementDesign OperationsResearch OperationsProgram ManagementVendor & Budget ManagementStakeholder Management

AI & Automation

AI Workflow DesignAI Education & EnablementAgentic AI ProgramsGenAI IntegrationAI-Assisted DevelopmentPower Automate

Tools & Platforms

FigmaClickUpSharePointAzure DevOpsNotionDovetailTheyDoMiro / MuralCoursera for TeamsMicrosoft & Google Suite

AI Tools

Claude / AnthropicChatGPTCopilotCursorMidjourney

Education & Certifications

Certified Change Practitioner
Prosci · 2024
Accessibility in Action
Microsoft · 2020
UX Design Certificate
School of Visual Concepts · 2019–2020
B.S. Expeditionary Studies & Sociology
SUNY Plattsburgh · 2008–2012