No playbook.
No problem.
Strategy and operations leader with 10+ years building scalable systems at Mayo Clinic, REI, and Microsoft. I make things run better — the kind of better that's invisible when it works.
A resume shows sequence. This shows the overlap.
UX design taught me to think about humans before systems. Research gave me rigor. Operations gave me range. Every role I've held informed the next — and the pattern is always the same: find the mess, make it work.
Strategy & Operations
The throughline in every role, regardless of title. Business and process design, change management, and the cross-functional leadership that makes everything else possible.
- Business & process design
- Change management
- Cross-functional leadership
- Vendor & budget management
AI & Automation
Governance models, rollout strategy, and literacy programs. Not the hype — the operational infrastructure that makes AI actually work inside organizations.
- AI agent development & launch
- Governance models & rollout strategy
- AI literacy program design
- Agentic AI enablement
Design & Research Ops
Tool strategy, governance, research infrastructure, and the intake & workflow design that keeps design teams focused on designing instead of logistics.
- Tool strategy & governance
- Research infrastructure
- Intake & workflow design
- Figma governance at scale
Product & Program Management
Roadmap ownership, stakeholder alignment, and cross-functional delivery. Turning ambiguous problems into shipped products — whether that's an enterprise AI agent or a SaaS platform.
- Product roadmap & feature prioritization
- Stakeholder management & alignment
- Cross-functional program delivery
- Product strategy & launch
Small synagogues run on the dedication of a handful of people managing membership, lifecycle events, and finances — usually across a patchwork of outdated tools. KehillaHQ is community management software built for small Reform congregations. Accessible, affordable, designed by someone who actually talked to the people who'd use it.
Currently in pilot with founding congregations.
Follow the build →Work that shipped.
First DesignOps hire. 70+ person design org. No playbook.
1,000+ users. No centralized governance. In healthcare, that means security exposure and audit gaps at scale.
70-person team. Annual device review. No way to do it without chasing everyone down — until now.
Let's find time
to talk.
Whether you've got a problem without a name yet, want to talk shop about AI and ops, or just want to see if we think alike — I'm up for it.